We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

As Pokémon products may be allocated from time to time, we reserve the right to limit or cancel orders for certain Pokémon products if allocations occur.

PikaShop offers a fair purchase policy aimed at supplying as many Pokémon fans as possible with the products they love. 

First time customers will be allowed to purchase a maximum of 1 product type per set, for example:

• 1 ETB / 1 ETB Bundle of 2
• 1 Collection Box
• 1 Booster Box / 1 Booster Box Case
• 1 x Pin Collecion Box / 1/2 Pin Collection Case

Customers will be allowed to purchase a maximum of 2 product type per set, for example:

• 2 x ETBs / 2 x ETB Bundles of 2
• 2 x Collection Boxes
• 2 x Booster Boxes / 2 x Booster Box Cases
• 2 x Pin Collecion Boxes / 1 x Pin Collection Case

Repeat customers (orders above 3) will be allowed to purchase a maximum of 3 product type per set, for example:

• 3 x ETBs / 3 x ETB Bundles of 3
• 3 x Collection Boxes
• 3 x Booster Boxes / 3 x Booster Box Cases
• 3 x Pin Collecion Boxes / 2 x Pin Collection Case

From time to time products that we sell on preorder may go up in price ahead of its release date.  This may be due to many factors including but not limited to - wholesale prices increasing, allocations on products, increased customs and freight forwarding fees, duties and increased operational costs such as payment processor fees or subscription costs.

In the event of this occurring the PikaShop will notify the customer via email to offer them the option to pay a supplementary charge, cancel their preorder or hold their preorder for when the items may become cheaper.

For more business information. Please contact with phone, email or form. We will reply soon.